Scientific Application Managed Services
Empower Scientists with Enterprise Scientific Managed Services
We simplify the management of your scientific applications, freeing your team to concentrate on driving efficiency and innovation across your entire scientific value chain.
Simplify App Upkeep, Focus on Science
We have built a Centre of Excellence in Scientific Managed Services. Our team of experts can help you with continuous application support and maintenance, freeing up valuable time of your resources.
Reduced IT Costs
- Cut IT costs by 30% by partnering with a scientific managed service provider
Improved Performance
- Increase application performance by 20% on average by optimizing IT infrastructure
Accelerated Migration
- Leverage Gen AI and intelligent automation for faster go-live
Customer Retention
- Over 95% of customers retained
Enabling Rapid Response and Informed Decision-Making
As science is increasingly dependent on computing power, it is imperative for science-focused organizations to ensure smooth application integration and maintenance. Also, it is important to reduce instances of system downtime while providing quick support to business users.
Scientific Technology and IT Help Desk
Zifo leverages best practices such as ITIL and “follow the sun” support structures, extensive technology partner network, level 1, 2 & 3 support, early adopter user training, roll out hyper care, BAU support and knowledge base creation.
Live Chat Support Services
Zifo helps customers with Go Live planning and execution, end-user and super user training, user support, drop-in clinics, hyper care, knowledge base creation, Level 1, 2 & 3 support for any scale rollouts, small, large, global, multisite etc.
Laboratory Instrument, Sensor Data and System Integration
Partner with Zifo for integration solutions across ERP, Registration, Inventory, ELN, LIMS, laboratory instruments and robotics, project planning & lab audit tools, integration layer technology, instrument data standards (ADF, AniML, SiLA etc.), and tech blueprints.
Cloud Managed Services
With Zifo’s “always on” end-user support, proven scale, quality processes, and extensive knowledge of scientific applications, organizations experience a measurable impact on end-user efficiency, satisfaction, and application downtime.
Change Management
Zifo can proactively control and manage all IT changes. Minimize disruptions and ensure smooth transitions. Implement robust processes for seamless updates. Maintain stability and prevent unexpected incidents.
Problem Management
We help you to dive deep to identify the root cause of recurring issues. Implement permanent fixes to prevent future incidents. Reduce downtime and improve overall system reliability. Proactive problem resolution for a stable environment.
Service Level Management
By working with your teams, our experts define and agree upon clear IT service performance targets. Monitor and measure service delivery against these targets. Ensure IT services consistently meet business needs. Drive continuous improvement in service quality and satisfaction.
System and Integration Monitoring/ Uptime Management
Our team continuously monitor critical systems and integrations. We proactively identify and resolve potential issues. Maximize system uptime and ensure consistent availability. Keep your operations running smoothly without interruption.
Configuration Management and System Administration
Maintain a comprehensive inventory of all IT assets by partnering with Zifo. Effectively manage system configurations and settings. Ensure consistency and compliance across your IT infrastructure. Streamline administration for optimal system performance.
FAQ
Curious how Zifo’s scientific application managed services empower scientists?
Zifo Scientific Application Managed Services provide continuous support, maintenance, and optimization for scientific software applications used in research and laboratory environments. These services help organizations maintain reliable systems, improve application performance, and allow scientists to focus on research rather than managing complex IT infrastructure.
Zifo provides multi-level technical support for scientific applications, including service desk operations, troubleshooting, application monitoring, and system optimization. Their team follows industry best practices such as ITIL frameworks and global support models to ensure rapid response and efficient resolution of technical issues affecting research systems.
Zifo offers continuous monitoring of critical scientific systems, integrations, and applications to detect potential issues before they impact operations. This proactive monitoring approach helps minimize downtime and ensures that researchers have uninterrupted access to the tools and data they need.
Zifo works with organizations to define clear service level agreements (SLAs) aligned with business goals. Their monitoring and reporting capabilities track system performance against these targets and help maintain transparency, accountability, and consistent service delivery.
Zifo applies proactive problem management practices to identify the root causes of recurring issues in scientific applications. Through detailed analysis and permanent fixes, their team improves overall system reliability and reduces disruptions for laboratory users.
Yes. Zifo supports integration between laboratory instruments and informatics platforms such as LIMS and ELN systems. These integrations enable automated data flow between instruments and software platforms, helping laboratories streamline workflows and improve data accessibility.
Zifo managed services help organizations maintain compliance with regulatory and quality standards by supporting validated systems, secure access controls, and proper data governance. Their services help ensure laboratory systems meet regulatory requirements while maintaining reliable and secure scientific data environments.
