HELP DESK &
USER SUPPORT

Getting the most from technology requires ensuring that the end-users of systems are fully supported in their day-2-day use of the applications and hardware. Zifo provides full end-user support desk provision and combines expert science with extensive scientific software and systems understanding with the process and scaling to ensure end-user satisfaction. Our support services cover early user training as part of project delivery, then onto hyper care during early roll-out, then onto BAU support and knowledge base creation to feedback into ongoing training to reduce help desk tickets and upskill users. Leveraging industry best practices such as ITIL and "follow the sun" support structures and combining those with our science and technology partnership collaborations to ensure end-users get the support they need.

Fast Moving Consumer Goods (FMCG)

Formulations and recipe development/management, product/market testing, process scale-up and manufacturing, PLM informatics
F&B

Ingredient development, product/recipe optimisation, formulation & process development, stability, manufacturing, PLM informatics.
Oil & Gas

Lab & testing operations, process analytical technologies (PAT), SCADA and remote plant monitoring informatics
PHARMA

Chem & Bio, Lab Informatics, Pharmacology, PK/PD, Safety/Tox, Formulations, Analytical, Manufacturing QC, Clinical Trials informatics support
Speciality Chemicals

Chemicals & Biomaterials, Process Development, Analytical method dev & test, Formulations & recipe dev & management, PLM informatics.

ABOUT HELP DESK AND USER SUPPORT

Leveraging best practices such as ITIL and "follow the sun" support structures, extensive technology partner network, level 1, 2 & 3 support, earl...

OUR CAPABILITIES

Our expertise spans the whole spectrum of scientific informatics, and we're able to draw on a huge marketplace of partnerships and experience with scientific software & technology platform providers. So whatever is needed we'll provide an agnostic, unbiased, impartial and tailored approach to determining the best way forward for your situation.

OUR PEOPLE

Our people are our business and we invest and support their development and curiosity. We actively promote science in our daily work and over 90% of people in ZIfo have a scientific background - meaning we speak & understand the language of science.

GLOCAL

We have a GLOCAL (global & local) presence - meaning we engage with you in your language and time zone but leverage a global delivery support model to remain cost-effective, scalable and very reactive.

FOCUS

We focus on science and scientific process applications and informatics. This means we can provide expertise and domain knowledge without compromising quality, technical and service delivery excellence.

PARTNERSHIPS

Our huge marketplace of partnerships with science technology and informatics platform providers means you can rely on Zifo to be agnostic and advise on strategy, plan & deliver projects, and validate and maintain your scientific informatics environments.